Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"ded99ae8bf5404edc940501fd1603394b31d8b2b_lout","branding":{"id":"6","key":"asd","name":"Open Source Consulting Service Desk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3d322c9a-02a3-4e0a-9624-3a7803e77855/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDU5MWE0MS0yMWIxLTQwZTAtYWVkMi05NDllZTkyYTU3NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkMzIyYzlhLTAyYTMtNGUwYS05NjI0LTNhNzgwM2U3Nzg1NSI6WyJyZWFkIl19LCJleHAiOjE3Nzg2NzUyNDAsIm5iZiI6MTc3ODY3NDY0MH0.ggSiRayV4cdRuz4-GUFP8Wb3OZs3EyivOV5bJQ3vuH8&client=d0591a41-21b1-40e0-aed2-949ee92a5758&mode=fit","logoId":"3d322c9a-02a3-4e0a-9624-3a7803e77855","isLogoAvailable":true,"helpCenterTitle":"Welcome to Open Source Consulting Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"◎ Service Notice","userInitialAnnouncementMessageWiki":"<p>ㅤㅤFor existing customers, if you do not have an Atlassian Cloud account, please sign up or<br> ㅤㅤAlternatively, please use the email address of your existing account to reset your password and log in.<br> ㅤ<br> ㅤㅤThank you.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Open Source Consulting Help Center","sharedPortalName":"Help Center","announcementHeader":"◎ Service Notice","announcementMessage":"ㅤㅤFor existing customers, if you do not have an Atlassian Cloud account, please sign up or\nㅤㅤAlternatively, please use the email address of your existing account to reset your password and log in.\nㅤ\nㅤㅤThank you.","localeDisplayName":"English (United States)"},"ko-KR":{"announcementHeader":"◎ 서비스 공지","announcementMessage":"ㅤㅤ기존에 이용하시던 고객께서는 Atlassian Cloud 계정이 없으시다면 회원가입을 해주시거나,\nㅤㅤ또는 기존 계정의 이메일을 이용하여 비밀번호 재 설정 및 로그인하여 이용 부탁드립니다.\nㅤ\nㅤㅤ감사합니다.","localeDisplayName":"Korean (South Korea)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0364ae","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3280789f-5118-4992-8f5b-189f484f63e9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDU5MWE0MS0yMWIxLTQwZTAtYWVkMi05NDllZTkyYTU3NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMyODA3ODlmLTUxMTgtNDk5Mi04ZjViLTE4OWY0ODRmNjNlOSI6WyJyZWFkIl19LCJleHAiOjE3Nzg2NzUyNDAsIm5iZiI6MTc3ODY3NDY0MH0.hztFXwu4KILemjk8SBjqPwbUux-QWebzGxfKUXkLobw&client=d0591a41-21b1-40e0-aed2-949ee92a5758&height=300&mode=fit","bannerMediaApiFileId":"3280789f-5118-4992-8f5b-189f484f63e9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"asd","projectId":10126,"serviceDeskId":6,"name":"Open Source Consulting Service Desk","description":"<p>기술을 나눕니다. 함께 성장합니다. <br> 아틀라시안, 먼데이닷컴 솔루션 기술 지원 파트너 오픈소스컨설팅 입니다.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"669","name":"Technical Issue and Bug","descriptionHtml":"","callToAction":"Technical Issue and Bug","introHtml":"<p>Technical Issue and Bug</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[276],"key":""},{"id":"738","name":"기술지원","descriptionHtml":"<p><b><font color=\"red\"> 1시간 초과 ~ 3시간 이하 0.5 TK / 3시간 초과 ~ 7시간 이하는 1 TK이 차감됩니다. </font></b></p>","callToAction":"기술지원","introHtml":"<p>먼데이닷컴 기술지원입니다.</p>","icon":10520,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[309],"key":""},{"id":"257","name":"Cloud 기술 지원 계약을 하지 않았습니다.","descriptionHtml":"<p>Cloud 일반 고객을 위한 메뉴입니다.<br> 작업 시간에 따라 티켓이 소모되며, 엔지니어 작업 전 영업 담당자와의 계약이 필요할 수 있습니다.</p>\n<p>영업 담당자 연락처: sales@osci.kr</p>","callToAction":"Cloud 기술 지원 계약을 하지 않았습니다.","introHtml":"<p>온라인 기술지원 계약을 하지 않은 Cloud 고객을 대상으로 합니다.</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"258","name":"Cloud 기술 지원 계약을 했습니다.","descriptionHtml":"<p>Cloud 온라인 기술지원 계약 고객을 위한 메뉴입니다. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\"><h4><a name=\"%ED%8B%B0%EC%BC%93%EC%B0%A8%EA%B0%90%EA%B8%B0%EC%A4%80\" target=\"_blank\"></a><b>티켓 차감 기준</b></h4></th>\n </tr>\n <tr>\n <td class=\"confluenceTd\">3시간 이하</td>\n <td class=\"confluenceTd\">0.5 티켓</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">3시간 초과 7시간 이하</td>\n <td class=\"confluenceTd\">1 티켓</td>\n </tr>\n </tbody>\n </table>\n</div>","callToAction":"Cloud 기술 지원 계약을 했습니다.","introHtml":"<p>온라인 기술지원 계약을 한 Cloud 고객을 대상으로 합니다.</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"259","name":"Data Center/Server 기술 지원 계약을 하지 않았습니다.","descriptionHtml":"<p>Data Center 일반 고객을 위한 메뉴입니다.<br> 작업 시간에 따라 티켓이 소모되며, 엔지니어 작업 전 영업 담당자와의 계약이 필요할 수 있습니다.</p>\n<p>영업 담당자 연락처: sales@osci.kr</p>","callToAction":"Data Center/Server 기술 지원 계약을 하지 않았습니다.","introHtml":"<p>온라인 기술지원 계약을 하지 않은 Data Center/Server 고객을 대상으로 합니다.</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"260","name":"Data Center/Server 기술 지원 계약을 했습니다.","descriptionHtml":"<p>Data Center/Server 온라인 기술지원 계약 고객을 위한 메뉴입니다. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\"><h4><a name=\"%ED%8B%B0%EC%BC%93%EC%B0%A8%EA%B0%90%EA%B8%B0%EC%A4%80\" target=\"_blank\"></a><b>티켓 차감 기준</b></h4></th>\n </tr>\n <tr>\n <td class=\"confluenceTd\">3시간 이하</td>\n <td class=\"confluenceTd\">0.5 티켓</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">3시간 초과 7시간 이하</td>\n <td class=\"confluenceTd\">1 티켓</td>\n </tr>\n </tbody>\n </table>\n</div>","callToAction":"Data Center/Server 기술 지원 계약을 했습니다.","introHtml":"<p>온라인 기술지원 계약을 한 Data Center/Server 고객을 대상으로 합니다.</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"703","name":"Technical Issue and Bug - 운영지원","descriptionHtml":"","callToAction":"Technical Issue and Bug - 운영지원","introHtml":"<p>Technical Issue and Bug - 운영지원</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"702","name":"Technical Issue and Bug - 이슈지원","descriptionHtml":"","callToAction":"Technical Issue and Bug - 이슈지원","introHtml":"<p>Technical Issue and Bug - 이슈지원</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"339","name":"기술 지원 계약을 하지 않았습니다.","descriptionHtml":"<p>Cloud 일반 고객을 위한 메뉴입니다.<br> 작업 시간에 따라 티켓이 소모되며, 엔지니어 작업 전 영업 담당자와의 계약이 필요할 수 있습니다.</p>\n<p>영업 담당자 연락처: sales@osci.kr</p>","callToAction":"기술 지원 계약을 하지 않았습니다.","introHtml":"<p>온라인 기술지원 계약을 하지 않은 고객을 대상으로 합니다.</p>","icon":10520,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"338","name":"기술 지원 계약을 했습니다.","descriptionHtml":"<p>Cloud 온라인 기술지원 계약 고객을 위한 메뉴입니다. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\"><h4><a name=\"%ED%8B%B0%EC%BC%93%EC%B0%A8%EA%B0%90%EA%B8%B0%EC%A4%80\" target=\"_blank\"></a><b>티켓 차감 기준</b></h4></th>\n </tr>\n <tr>\n <td class=\"confluenceTd\">3시간 이하</td>\n <td class=\"confluenceTd\">0.5 티켓</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">3시간 초과 7시간 이하</td>\n <td class=\"confluenceTd\">1 티켓</td>\n </tr>\n </tbody>\n </table>\n</div>","callToAction":"기술 지원 계약을 했습니다.","introHtml":"<p>온라인 기술지원 계약을 한 고객을 대상으로 합니다.</p>","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"63","name":"기술지원","descriptionHtml":"<p><b><font color=\"red\"> 1시간 초과 ~ 3시간 이하 0.5 TK / 3시간 초과 ~ 7시간 이하는 1 TK이 차감됩니다. </font></b></p>","callToAction":"기술지원","introHtml":"<p>기술지원 계약 고객 전용</p>","icon":10520,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"65","name":"변경/구성 작업","descriptionHtml":"","callToAction":"변경/구성 작업","introHtml":"","icon":10513,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"275","name":"이메일 요청","descriptionHtml":"","callToAction":"이메일 요청","introHtml":"","icon":10492,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"704","name":"이메일 요청 - 운영지원","descriptionHtml":"","callToAction":"이메일 요청 - 운영지원","introHtml":"<p>이메일 요청 - 운영지원</p>","icon":10492,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"705","name":"이메일 요청 - 이슈지원","descriptionHtml":"","callToAction":"이메일 요청 - 이슈지원","introHtml":"<p>이메일 요청 - 이슈지원</p>","icon":10492,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"66","name":"장애 처리","descriptionHtml":"","callToAction":"장애 처리","introHtml":"","icon":10521,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":276,"name":"Atlassian Support"},{"id":309,"name":"monday.com Support"}],"orderMapping":{"309":[738],"14":[63,64,60],"104":[338,339],"67":[258,257],"68":[260,259],"55":[62],"276":[669]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a3f3b84-33a5-39dd-834f-c5498826dc06","appLinkName":"","appLinkUrl":"","spaceKey":"AKB","spaceName":"Open Source Consulting","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASD","serviceDeskId":6,"kbLinkDomainURLs":["https://cloud-osci.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDU5MWE0MS0yMWIxLTQwZTAtYWVkMi05NDllZTkyYTU3NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTQyNDAzMzA2NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzg2NzU4NDAsIm5iZiI6MTc3ODY3NDY0MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.dV75FVHw6CqFPOmWrvmTaNpyPQR4a4Vo10A_YGOzdQA","targetCollection":"upload-user-collection-424033064","endpointUrl":"https://api.media.atlassian.com","clientId":"d0591a41-21b1-40e0-aed2-949ee92a5758","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":669,"projectId":10126,"issueType":{"id":"11259","name":"기술문의"},"form":{"name":"Technical Issue and Bug","descriptionHtml":"","callToAction":"Technical Issue and Bug","intro":"<p>Technical Issue and Bug</p>","instructions":"","icon":10472,"iconUrl":"https://cloud-osci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/669","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/669","calendarParams":{"firstDay":0,"date":"2026-05-13T21:17:21+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%Y-%m-%d","dateTimeIfFormat":"%Y-%m-%d %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a3f3b84-33a5-39dd-834f-c5498826dc06","appLinkName":"","appLinkUrl":"","spaceKey":"AKB","spaceName":"Open Source Consulting","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASD","serviceDeskId":6,"kbLinkDomainURLs":["https://cloud-osci.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDU5MWE0MS0yMWIxLTQwZTAtYWVkMi05NDllZTkyYTU3NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTQyNDAzMzA2NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzg2NzU4NDEsIm5iZiI6MTc3ODY3NDY0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.GDd8tl7bnwRJeRJEMrMedc36X-yyCQlFDN3r1YvzkWQ","targetCollection":"upload-user-collection-424033064","endpointUrl":"https://api.media.atlassian.com","clientId":"d0591a41-21b1-40e0-aed2-949ee92a5758","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1639649132172958,"updated":"2026-04-05T00:24:18.904541541Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[421,500,501,669,703,702],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1639649132172958,"name":"Technical Issue and Bug","submit":{"lock":true,"pdf":false},"templateFormUuid":"fe29a82c-e350-493c-972d-0dc0972a964b"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"0e35a66f-93f9-40df-8a93-6f6b9357a5a1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"2dafefc9-5128-45d5-ad61-42b1c8fd406f"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"fde41370-d7d4-4865-a0e0-1d3b7bc6e8fa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"d1c06873-1311-41b4-9756-b8dfb5d8f63b"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"8c17ffb2-c80e-4f8a-bfaa-f3b683f7dd58"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"0aaeb5ff-0de7-4714-9eb3-d78568137a66"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"024ffd40-8ec8-4c38-85d4-c4d6b038e021"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"16e0e1da-f0e9-4ed2-916a-83712f7bb1ac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"2e6d1ded-6e32-4adc-bf7c-9c56d03d1e2d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"6dbf4902-399e-4176-a355-da8a3269f81a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"8ed493b0-fdec-427c-b151-779ea98e76d9"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"f66bbde3-9bb0-484f-a383-e9ac05d0d74f"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"56788969-6157-4e1b-8802-a869126ce7f7"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"f7dc0f15-5250-41df-a3f9-ab4eb730b94b"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"6234e228-8286-446f-be6d-4efcd10705f2"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"98ce1703-9817-43b5-ad08-061ccdc4e76e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"72c3541e-a4f2-49bb-a96d-08f192751cb9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"9b56b391-ca0d-4df1-a5ef-38b154c3b1c1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"97c18bdf-2046-4be1-ae3a-9b00ee8b44cb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"43d448fe-2417-43e0-82f0-4ca7ffb7dedb"}}]}],"conditions":{"11":{"i":{"co":{"cIds":{"10":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"25":{"i":{"co":{"cIds":{"10":["2"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"name":"Cloud 사용","conditions":["11"]},"2":{"name":"Data Center 사용","conditions":["25"]}},"questions":{"45":{"type":"cm","label":"브라우저","description":"사용하는 브라우저를 선택해주세요","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""},"40":{"type":"tl","label":"회사 명","description":"계약된 회사 이름을 입력해주세요.","validation":{"rq":true},"jiraField":"customfield_10379","questionKey":""},"44":{"type":"cm","label":"제품","description":"문의하는 제품을 선택해주세요.","validation":{"rq":true},"choices":[{"id":"3","label":"Jira Software","other":false},{"id":"2","label":"Jira Service Management ","other":false},{"id":"1","label":"Confluence","other":false},{"id":"8","label":"Crowd","other":false},{"id":"4","label":"Bitbucket","other":false},{"id":"7","label":"Bamboo","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""},"46":{"type":"cd","label":"사업 영향 수준","description":"사업에 끼치는 영향을 선택해주세요.","validation":{"rq":true},"jiraField":"customfield_10518","questionKey":""},"10":{"type":"cd","label":"Hosting Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Cloud를 사용하고 있습니다.","other":false},{"id":"2","label":"Data Center를 사용하고 있습니다.","other":false}],"questionKey":""},"21":{"type":"pg","label":"상세 내용","description":"자세한 내용을 입력해주세요.","validation":{"rq":true},"jiraField":"description","questionKey":""},"43":{"type":"cd","label":"사업 영향 수준","description":"사업에 끼치는 영향을 선택해주세요.","validation":{"rq":true},"choices":[{"id":"10808","label":"Level 1(치명적 영향): 애플리케이션 다운 또는 주요 기능 오작동"},{"id":"10809","label":"Level 2(주요 영향): 성능, 기능의 심각한 저하"},{"id":"10810","label":"Level 3(보통 영향): 사업에 중간 정도 영향을 미치는 문제"},{"id":"10811","label":"Level 4(경미한 영향): 사업에 미치는 영향이 적은 문제, 문의"}],"questionKey":""},"36":{"type":"pg","label":"상세 내용","description":"자세한 내용을 입력해주세요.","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"tl","label":"요청자 전화 번호","description":"예: 010-1234-5678","validation":{"rq":true},"jiraField":"customfield_10455","questionKey":""},"31":{"type":"tl","label":"제품 버전","description":"문의하는 제품의 버전을 입력해주세요. 예: 9.9.0","validation":{"rq":true},"jiraField":"customfield_10521","questionKey":""},"20":{"type":"tl","label":"아틀라시안 환경 URL","description":"예: https://mysitename.atlassian.net","validation":{"rq":true},"jiraField":"customfield_10542","questionKey":""},"38":{"type":"cm","label":"제품","description":"문의하는 제품을 선택해주세요.","validation":{"rq":true},"choices":[{"id":"3","label":"Jira Software","other":false},{"id":"2","label":"Jira Service Management ","other":false},{"id":"1","label":"Confluence","other":false},{"id":"4","label":"Bitbucket","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""},"28":{"type":"tl","label":"요청자 이메일 주소","description":"예: example1@osci.kr, example2@osci.kr","validation":{"rq":true},"choices":[],"questionKey":""},"26":{"type":"tl","label":"회사 명","description":"계약된 회사 이름을 입력해주세요.","validation":{"rq":true},"choices":[],"questionKey":""},"37":{"type":"at","label":"첨부 파일","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"at","label":"첨부 파일","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"tl","label":"SEN","description":"SEN(Support Entitlement Number)을 입력해주세요.","validation":{"rq":true},"jiraField":"customfield_10377","questionKey":""},"16":{"type":"tl","label":"요청자 이메일 주소","description":"예: example1@osci.kr, example2@osci.kr","validation":{"rq":true},"jiraField":"customfield_10517","questionKey":""},"29":{"type":"tl","label":"요청자 전화 번호","description":"예: 010-1234-5678","validation":{"rq":true},"choices":[],"questionKey":""},"41":{"type":"cm","label":"브라우저","description":"사용하는 브라우저를 선택해주세요","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""}}},"uuid":"fe29a82c-e350-493c-972d-0dc0972a964b"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1639649132172958,"updated":"2026-04-05T00:24:18.904541541Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[421,500,501,669,703,702],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1639649132172958,"name":"Technical Issue and Bug","submit":{"lock":true,"pdf":false},"templateFormUuid":"fe29a82c-e350-493c-972d-0dc0972a964b"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"0e35a66f-93f9-40df-8a93-6f6b9357a5a1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"2dafefc9-5128-45d5-ad61-42b1c8fd406f"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"fde41370-d7d4-4865-a0e0-1d3b7bc6e8fa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"d1c06873-1311-41b4-9756-b8dfb5d8f63b"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"8c17ffb2-c80e-4f8a-bfaa-f3b683f7dd58"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"0aaeb5ff-0de7-4714-9eb3-d78568137a66"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"024ffd40-8ec8-4c38-85d4-c4d6b038e021"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"16e0e1da-f0e9-4ed2-916a-83712f7bb1ac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"2e6d1ded-6e32-4adc-bf7c-9c56d03d1e2d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"6dbf4902-399e-4176-a355-da8a3269f81a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"8ed493b0-fdec-427c-b151-779ea98e76d9"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"f66bbde3-9bb0-484f-a383-e9ac05d0d74f"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"56788969-6157-4e1b-8802-a869126ce7f7"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"f7dc0f15-5250-41df-a3f9-ab4eb730b94b"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"6234e228-8286-446f-be6d-4efcd10705f2"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"98ce1703-9817-43b5-ad08-061ccdc4e76e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"72c3541e-a4f2-49bb-a96d-08f192751cb9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"9b56b391-ca0d-4df1-a5ef-38b154c3b1c1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"97c18bdf-2046-4be1-ae3a-9b00ee8b44cb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"43d448fe-2417-43e0-82f0-4ca7ffb7dedb"}}]}],"conditions":{"11":{"i":{"co":{"cIds":{"10":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"25":{"i":{"co":{"cIds":{"10":["2"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"name":"Cloud 사용","conditions":["11"]},"2":{"name":"Data Center 사용","conditions":["25"]}},"questions":{"45":{"type":"cm","label":"브라우저","description":"사용하는 브라우저를 선택해주세요","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""},"40":{"type":"tl","label":"회사 명","description":"계약된 회사 이름을 입력해주세요.","validation":{"rq":true},"jiraField":"customfield_10379","questionKey":""},"44":{"type":"cm","label":"제품","description":"문의하는 제품을 선택해주세요.","validation":{"rq":true},"choices":[{"id":"3","label":"Jira Software","other":false},{"id":"2","label":"Jira Service Management ","other":false},{"id":"1","label":"Confluence","other":false},{"id":"8","label":"Crowd","other":false},{"id":"4","label":"Bitbucket","other":false},{"id":"7","label":"Bamboo","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""},"46":{"type":"cd","label":"사업 영향 수준","description":"사업에 끼치는 영향을 선택해주세요.","validation":{"rq":true},"jiraField":"customfield_10518","questionKey":""},"10":{"type":"cd","label":"Hosting Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Cloud를 사용하고 있습니다.","other":false},{"id":"2","label":"Data Center를 사용하고 있습니다.","other":false}],"questionKey":""},"21":{"type":"pg","label":"상세 내용","description":"자세한 내용을 입력해주세요.","validation":{"rq":true},"jiraField":"description","questionKey":""},"43":{"type":"cd","label":"사업 영향 수준","description":"사업에 끼치는 영향을 선택해주세요.","validation":{"rq":true},"choices":[{"id":"10808","label":"Level 1(치명적 영향): 애플리케이션 다운 또는 주요 기능 오작동"},{"id":"10809","label":"Level 2(주요 영향): 성능, 기능의 심각한 저하"},{"id":"10810","label":"Level 3(보통 영향): 사업에 중간 정도 영향을 미치는 문제"},{"id":"10811","label":"Level 4(경미한 영향): 사업에 미치는 영향이 적은 문제, 문의"}],"questionKey":""},"36":{"type":"pg","label":"상세 내용","description":"자세한 내용을 입력해주세요.","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"tl","label":"요청자 전화 번호","description":"예: 010-1234-5678","validation":{"rq":true},"jiraField":"customfield_10455","questionKey":""},"31":{"type":"tl","label":"제품 버전","description":"문의하는 제품의 버전을 입력해주세요. 예: 9.9.0","validation":{"rq":true},"jiraField":"customfield_10521","questionKey":""},"20":{"type":"tl","label":"아틀라시안 환경 URL","description":"예: https://mysitename.atlassian.net","validation":{"rq":true},"jiraField":"customfield_10542","questionKey":""},"38":{"type":"cm","label":"제품","description":"문의하는 제품을 선택해주세요.","validation":{"rq":true},"choices":[{"id":"3","label":"Jira Software","other":false},{"id":"2","label":"Jira Service Management ","other":false},{"id":"1","label":"Confluence","other":false},{"id":"4","label":"Bitbucket","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""},"28":{"type":"tl","label":"요청자 이메일 주소","description":"예: example1@osci.kr, example2@osci.kr","validation":{"rq":true},"choices":[],"questionKey":""},"26":{"type":"tl","label":"회사 명","description":"계약된 회사 이름을 입력해주세요.","validation":{"rq":true},"choices":[],"questionKey":""},"37":{"type":"at","label":"첨부 파일","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"at","label":"첨부 파일","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"tl","label":"SEN","description":"SEN(Support Entitlement Number)을 입력해주세요.","validation":{"rq":true},"jiraField":"customfield_10377","questionKey":""},"16":{"type":"tl","label":"요청자 이메일 주소","description":"예: example1@osci.kr, example2@osci.kr","validation":{"rq":true},"jiraField":"customfield_10517","questionKey":""},"29":{"type":"tl","label":"요청자 전화 번호","description":"예: 010-1234-5678","validation":{"rq":true},"choices":[],"questionKey":""},"41":{"type":"cm","label":"브라우저","description":"사용하는 브라우저를 선택해주세요","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"기타...","other":true}],"questionKey":""}}},"uuid":"fe29a82c-e350-493c-972d-0dc0972a964b"},"linkedJiraFields":["customfield_10379","customfield_10517","customfield_10518","description","customfield_10377","customfield_10542","customfield_10521","customfield_10455"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}